By creating an account, accessing, or using Qexo (the “Service”), you agree to these Terms of Service. If you use the Service for a company or other organization, you represent that you have authority to bind that organization.
1. The Service
Qexo provides AI-assisted software for lead intake, qualification, calls, customer management, and appointment workflows. Features may depend on third-party communications, AI, calendar, and infrastructure providers and may change as the Service develops.
2. Accounts and access
You must provide accurate account information, protect credentials, and promptly notify us of suspected unauthorized access. You are responsible for activity under your workspace and for assigning appropriate roles to your users.
3. Customer responsibilities
You are responsible for:
- Configuring services, qualification rules, availability, prompts, and knowledge accurately;
- Providing legally required AI, automated-call, recording, and privacy disclosures;
- Obtaining valid consent before initiating automated or AI-assisted calls;
- Reviewing outputs and maintaining human oversight for material decisions;
- Ensuring your use complies with consumer protection, telemarketing, privacy, employment, and sector-specific laws.
4. AI output and communications
AI-generated content and analysis can be inaccurate, incomplete, or inappropriate for a particular situation. Qexo does not provide legal, medical, financial, or professional advice. You must evaluate output before relying on it and provide a human path for sensitive or consequential matters.
5. Acceptable use
You may not use the Service to:
- Violate law or another person's rights;
- Send spam, deceptive communications, or calls without consent;
- Harass, discriminate against, threaten, or exploit people;
- Upload malware or interfere with Service security or operation;
- Reverse engineer, scrape, resell, or access the Service except as expressly permitted;
- Use the Service for emergency dispatch or other high-risk activity where failure could cause serious harm.
6. Customer content
You retain ownership of content submitted to the Service. You grant Qexo the rights necessary to host, process, transmit, and display that content to provide and secure the Service. You represent that you have the rights and permissions needed for the content you submit.
7. Fees and billing
Paid plans, included usage, overages, taxes, and billing periods will be described in an order, plan page, or other written agreement. Unless stated otherwise, fees are non-refundable except where required by law. We may suspend paid features for overdue amounts after reasonable notice.
8. Third-party services
Integrations and third-party services are governed by their own terms and privacy practices. Qexo is not responsible for third-party services or for changes, outages, or data handling outside our control.
9. Intellectual property
Qexo and its licensors own the Service, software, designs, documentation, and related intellectual property. These Terms grant a limited, non-exclusive, non-transferable right to use the Service during your subscription. Feedback may be used without restriction or obligation.
10. Suspension and termination
You may stop using the Service at any time. We may suspend or terminate access for material breach, security risk, unlawful use, nonpayment, or where continued operation would expose Qexo or others to harm. Sections that by their nature should survive termination will remain effective.
11. Disclaimers
To the fullest extent permitted by law, the Service is provided “as is” and “as available.” Qexo disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation.
12. Limitation of liability
To the fullest extent permitted by law, Qexo will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, or business opportunities. Qexo's aggregate liability relating to the Service will not exceed the amount paid to Qexo for the Service during the 12 months before the event giving rise to the claim.
13. Changes to these terms
We may update these Terms as the Service changes. Material updates will be posted with a revised effective date. Continued use after an update becomes effective constitutes acceptance of the updated Terms.
14. Contact
Questions about these Terms can be sent to hello@qexo.ai.